Privacy Policy

Introduction

This Privacy Policy explains how Saoura ("we", "us", or "our") collects, uses, stores and protects your personal information when you visit our website, engage with our services, or contact us.

Saoura is a nervous system and mind–body practice offering kinesiology, mind–body support, workshops and related wellbeing services.

1. Information we collect

The type of personal information we collect depends on how you interact with us and our website. This may include:

• Your name, phone number and email address
• Appointment and booking information
• Information you provide through contact forms or enquiries
• Health, wellbeing and lifestyle information relevant to the services you seek
• Payment and invoicing details
• Website usage information such as IP address, browser type and pages visited

Some information we collect may be considered Sensitive Information under the Privacy Act 1988 (Cth), including health-related information.

2. Sensitive information

Sensitive Information includes information relating to your health and wellbeing.

We only collect Sensitive Information where it is reasonably necessary for the services we provide and:

• you have consented to the collection; or
• collection is otherwise authorised or required by law.

Sensitive Information will only be used:

• for the primary purpose for which it was collected;
• for purposes directly related to that primary purpose; or
• where required or permitted by law.

3. How we collect information

We may collect personal information when you:

• complete a contact or booking form;
• book an appointment;
• subscribe to newsletters or updates;
• communicate with us by phone, email or social media;
• attend workshops, circles or events; or
• otherwise interact with our website or services.

Where practical, we collect information directly from you. In some circumstances, we may receive information from third parties such as booking or payment platforms.

4. Why we collect your information

We collect personal information in order to:

• provide services and support to you;
• manage appointments and client records;
• communicate with you regarding bookings, services or updates;
• improve our website and services;
• comply with legal and professional obligations; and
• send occasional marketing communications where you have consented or would reasonably expect such communication.

You may opt out of marketing communications at any time using the unsubscribe link or by contacting us directly.

We do not use Sensitive Information for direct marketing purposes.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through secure third-party practice management, payment and website systems used in the ordinary operation of our business.

We use reasonable safeguards including:

• password protection;
• secure platforms and encrypted systems where available;
• restricted access to client information; and
• secure storage of records.

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to any legal obligations requiring retention.

Client records may be retained for up to seven years in accordance with professional and legal record-keeping obligations.

6. Access and correction

You may request access to the personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.

Requests can be made in writing using the contact details below.

We will respond within a reasonable timeframe and may need to verify your identity before providing access.

7. Cookies and website analytics

Our website may use cookies and analytics tools to help us understand website traffic and improve user experience.

Cookies do not typically identify you personally, but may collect general browsing information.

You can modify your browser settings to decline cookies if preferred.

8. Overseas disclosure

Some third-party service providers we use (such as website hosting, email, booking or payment systems) may store data overseas.

Where this occurs, we take reasonable steps to ensure providers maintain appropriate privacy and security standards.

9. Complaints

If you have concerns about how your personal information has been handled, please contact us using the details below.

We will take reasonable steps to investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or privacy practices.

The updated version will always be available on our website.

11. Contact us

Saoura
Email: lisa@saoura.com.au
Website: www.saoura.com.au